My order hasn’t arrived - what should I do?Updated a month ago

All orders are dispatched from our UK warehouse. We aim to get orders packed and shipped within 3 working days. Once your order is on the way you'll get a tracking link by email, or you can check your account.

If your tracking says delivered but you haven’t received it, or if your order is overdue:

• Check with neighbours or your building reception (if applicable).

• If you still can’t locate your order, or something else is wrong, please email [email protected] with your order number and as much detail as possible so we can investigate.

If you believe your order is missing, please get in touch within 14 days of your order date. If we don’t hear from you within this window, we may not be able to investigate or replace missing items.